Frequently Asked Questions

Installation is simple:

1. Download the installer for your operating system from our website
2. Run the installer and follow the on-screen instructions
3. Launch DiaWizard and enter your license key (or start the free trial)
4. You're ready to start digitizing your slides!

DiaWizard works with any flatbed scanner or dedicated slide scanner. We recommend using a scanner with at least 2400 DPI resolution for optimal results. Popular compatible scanners include Epson Perfection series, Canon CanoScan series, and dedicated slide scanners from Plustek and Pacific Image.

The 30-day free trial includes full access to all DiaWizard features with no limitations. You can process up to 100 slides during the trial period. There are no watermarks on exported images, and no credit card is required to start the trial.

Yes! You can deactivate your license on one computer and activate it on another at any time through the License Manager in the application. Personal licenses allow installation on up to 2 computers for your personal use, though only one can be active at a time.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise licenses. All transactions are securely processed through our payment partners.

Input formats: TIFF, JPEG, PNG, BMP, RAW (various camera formats)

Output formats: JPEG, PNG, TIFF (8-bit and 16-bit), PSD, PDF

Simply select multiple scanned slides, choose your enhancement settings, and DiaWizard will automatically process all of them. You can apply the same corrections to hundreds of slides at once, saving hours of manual work. The batch processor runs in the background, so you can continue working on other tasks.

Absolutely! While DiaWizard excels at automatic processing, it also includes comprehensive manual editing tools. You can adjust color balance, exposure, contrast, sharpness, and more. Advanced features include curve adjustments, selective color correction, and clone stamp tool for precise retouching.

DiaWizard can process images up to 4800 DPI and file sizes up to 500 MB per image. This means you can work with ultra-high-resolution scans for archival purposes or large format printing without quality loss.

We offer multiple support channels:

• Email support: support@diawizard.com (response within 24 hours)
• Community forum: Share tips and get help from other users
• Knowledge base: Comprehensive guides and tutorials
• Video tutorials: Step-by-step walkthroughs on YouTube
• Priority support for Professional and Enterprise licenses

Personal licenses include free updates for 1 year from purchase date. Professional and Enterprise licenses include lifetime free updates. All licenses receive bug fixes and security updates at no additional cost. Major version updates (e.g., version 3.x to 4.x) may require an upgrade fee for Personal licenses.

We offer a 30-day money-back guarantee on all licenses. If you're not completely satisfied with DiaWizard, contact us within 30 days of purchase for a full refund, no questions asked. This gives you plenty of time to ensure the software meets your needs.